Refund & Cancellation Policy

Subscriptions

Ceremono plans are billed in advance, monthly or annually, and renew automatically until you cancel.

Cancel any time from Settings → Subscription (or the Stripe billing portal). Your plan stays active until the end of the current billing period — you keep everything you paid for until then.
No partial refunds for the unused part of the current period after a cancellation, unless required by law.
Upgrades are prorated and charged immediately. Downgrades take effect at the end of your current period (no refund for the difference).
The Free plan never charges you.

Changed your mind right after subscribing? Email us within 48 hours of a first-time charge and we’ll review a courtesy refund case by case.

Printed and personalized goods are made to order.

Personalized items (names, dates, custom artwork) can’t be refunded once production has started — but we send a free digital proof first and only print after you approve.
Non-personalized items may be returned within 14 days of delivery in unused condition.
Damaged or defective items are replaced or refunded at no cost — contact us within 14 days of delivery with a photo.

When you book a vendor through Ceremono, the vendor’s own cancellation terms (shown before you pay) apply, alongside our defaults:

Full refund if the vendor cancels or fails to deliver the contracted service.
Customer-side cancellations follow the timeframe in the vendor’s contract; deposits may be non-refundable closer to the event date.
If a vendor doesn’t deliver, open a dispute within 14 days — we mediate and return your funds if unresolved.

Subscriptions: Settings → Subscription → Cancel (or “Payment methods & invoices” for the Stripe portal).
Orders & bookings: email support@ceremono.com with your order/booking number.
Approved refunds are issued to your original payment method, typically within 5–10 business days.

This policy complements our Terms of Service. Questions? support@ceremono.com.